The High Fidelity Wraparound (HFW) Facilitator is a person who safeguards that the principles and steps of the HFW process are delivered with the highest possible fidelity to the model. They strive to ensure that the Theory of Change components are met. The HFW Facilitator helps the family develop a positive view of the future through various activities, beginning with the Strengths, Needs and Culture Discovery (SNCD) or "Discovery". The HFW Facilitator does whatever is needed to encourage the family along. This includes helping the team develop a natural support system, working on the development of an integrated plan, and establishing a strong relationship with the family. This partnership is important as the youth and family work to address challenges and make changes to their lives.

Roles and Responsibilities

The main responsibility of the HFW Facilitator is ensuring that the youth- and family-specific HFW experiences match the HFW Principles. The HFW Facilitator acts as a role model through their actions in respecting family culture, supporting voice and choice, and maintaining a strengths-based focus throughout the HFW process, which sets the tone for the entire team.

The HFW Facilitator also has the responsibility to ensure that the four phases occur and that activities specific to these phases happen. This requires taking time with the family and other team members, and taking the time to teach the team as a whole. The goal is that with the strengthening of self-efficacy, the family and their natural supports will begin many of the activities of the HFW process on their own.

Another responsibility of the HFW Facilitator is to ensure that the four components of the Theory of Change are met. As the HFW Facilitator gets acquainted with the family and is able to engage them, they are better able to help the youth and family identify and articulate their primary needs. The HFW Facilitator can then manage the team process to assure that the primary needs are focused upon in an integrated plan. The HFW Facilitator communicates frequently with the youth and family to identify any new needs that might be added to the list.

The HFW Facilitator helps the youth and family develop and build their natural support system, and teaches the youth and family how to integrate this support system into their plan. The HFW Facilitator’s role is all of the above, which ultimately will result in the youth and family learning how to manage their own services, supports and plan. The HFW Facilitator helps to build confidence and self-efficacy in the youth and family by sharing stories of success and by showing that the actions made by the youth and family can make a difference in their lives.


The High Fidelity Wraparound Facilitator must have:

  • A bachelor’s degree in a human services related field
  • One year of experience providing services for children and families
  • Willingness to complete HFW Facilitator credentialing
  • An understanding of, and experience with different child-serving systems, including schools, mental health, child welfare, juvenile justice, health and others
  • Experience working with or living with children who have complex emotional needs
  • A solid knowledge of community resources

Characteristics of Effective HFW Facilitators

The High Fidelity Wraparound Facilitator must possess:

  • An outgoing and collaborative personality that leads to trust and the engagement with others
  • An ability to understand the point of view of others
  • A sense of humor
  • An ability to attend to details, to manage, and to follow-through until goals are completed
  • Life experience in addition to academic learning and an academic degree
  • Self-awareness and the ability to critique oneself honestly
  • Knowledge of a variety of child-serving systems
  • An ability to acknowledge the differences of cultures without judgment
  • A diverse and culturally competent acceptance of individuals, and what constitutes a family
  • An interest in understanding and accepting people
  • A willingness to be part of a team
  • An ability to self-disclose appropriately, and to be able to relate to the challenges that others face
  • An ability to seek coaching, supervision and clinical input when needed